Frequently Asked Questions

We offer two subscription options. The Multi-Cat KitNipBox is $29.99 a month and comes with 7 goodies. It's the best option for households with two or more cats, or just one extra pampered kitty. The Happy Cat KitNipBox is $19.99 a month and comes with 5 goodies! Your choice of monthly subscription will continue to be charged to your card until you choose to cancel. You can easily cancel anytime by logging into your account at least one week before your next shipment and clicking "Edit Subscription," then selecting "Cancel" from the drop down menu, and following the on-screen instructions to complete the cancellation.

Nope! None! All you pay is the subscription fee of $19.99 for the Happy Cat KitNipBox or $29.99 for the Multi-Cat KitNipBox. We handle the rest. There are no shipping or handling fees for the monthly KitNipBox in the US. We do have to collect sales tax for customers located in certain areas. Your choice of monthly subscription will continue to be charged to your card until you choose to cancel. You can easily cancel anytime by logging into your account at least one week before your next shipment and clicking "Edit Subscription," then selecting "Cancel" from the drop down menu, and following the on-screen instructions to complete the cancellation.

You will be billed for your first box when you sign up. For each subsequent month, your card will be charged 1-7 business days before we ship your KitNipBox. Depending on your shipping cycle, boxes are shipped by the 1st or the 15th of every month.

You can also view your next billing and shipping dates, as well as change them up to a week before your next scheduled charge by logging into your account and clicking on “Edit Subscription,” then selecting “Customize Box” from the dropdown menu.

Gift subscriptions are billed up front for the full gift period when you sign up.

You can easily update your billing information by going to our website at kitnipbox.com/customer/billing, and logging into your account. Please be sure to click "Save" after you update your information.

KitNipBox is a cat's best friend! Each month our team, including our CMO (Chief Meow Officer) Sylvester, work together to create cat toys, accessories, and other goodies that kitties will love. We also find the most delicious and healthy treats that are personally taste-tested by Sylvester and his team of kitty product connoisseurs to ensure their absolute purr-fection. We then assemble a package of unique items and ship it to your doorstep. Purrs all around!

You can use the "Help" button in the bottom right of the screen to send us a contact us at any time. You can also email us at meow@kitnipbox.com or call by phone at (805) 394-8269 between 9:00am to 5:30pm EST. We are committed to our customers and want to hear from you!

Each time someone subscribes to KitNipBox using your unique referral link, you will earn an additional 15% off your next KitNipBox. Your friend will also get 15% off their first box - it's a win-win! Refer 10 friends in one month, and you'll earn enough credits for a FREE KitNipBox! If you refer more than 10 people in one month, the additional credits will be applied to the month following your free box.

KitNipBox supports hundreds of animal welfare organizations nationwide. Each month, we donate a portion of our proceeds and products to shelters, rescues, TNR efforts, and a variety of other feline welfare causes. If there is an organization you'd like us to support, contact our team.

We use ShareASale to manage our charity and affiliate partnerships. You can sign up up to become one of our partners and automatically receive donations for every referral you make.

If you've previously used ShareASale, please log in at the top of the form with your user name and password. If this is your first time, you'll need to create a new user name and password. After you've done so, you'll just need to go through a few quick steps. These steps include: sharing a link to your website, supplying your email address, and providing your mailing address for donations.

Once you've been approved, you can start sharing the unique link generated for you by ShareASale with your supporters. We will then send you donations for every time someone signs up using that unique link!

We also regularly support animal welfare organizations in other ways, so if you have a unique request or are looking for product donations, please feel free to contact us.

Please contact our customer service team with the contact information for the shelter. We would be happy to reach out with some information on our charity program and see if they're interested in partnering with us, so that we can help raise funding for them.

We would love to partner with you. We use ShareASale to manage our affiliate relationships. You can sign up to become one of our partners and automatically receive commissions for every referral you make.

If you've previously used ShareASale, please log in at the top of the form with your user name and password. If this is your first time, you'll need to create a user name and password. After you've done so, you'll just need to go through a few quick steps. These steps include: sharing a link to your website, supplying your email address, and providing your mailing address for commissions.

Once you've been approved, you can start sharing the unique link generated for you by ShareASale with your followers. We will then send you commissions for every time someone signs up using that unique link!

You can also contact our customer service team to receive a special code for a discount off your first KitNipBox to review!

Please contact our customer service team with detailed information about your event or giveaway and the donation you are seeking. We receive numerous donation requests, but we will do our best to accommodate you whenever possible.

All edible products are made in North America, with occasional features from Europe, Australia, and New Zealand. Many of the treats we include are all-natural, organic, and/or grain-free and the ingredients are always of the highest quality. Our US-based team designs our toys, accessories, and other goodies. While some of these items are manufactured in China, we frequently feature non-consumable items that are manufactured in North America as well. All of these products are designed and manufactured by/for top quality, trusted brands worldwide. All items are thoroughly tested by our team and meet rigorous safety and quality standards.

KitNipBox includes unique items designed to keep your cat happy, healthy, and fit. Examples include fun cat toys, delicious treats, must-have accessories, health and hygiene products, innovative new gadgets, and awesome surprises! Here's some photos of happy kitties enjoying their boxes to give you an idea of what to expect. Treats and food items are only available in the US, and will be replaced with other goodies for customers in international locations.

We work with only the most reputable suppliers, and focus on healthy, nutritious treats. All treats are made in North America, with occasional features from Europe, Australia, and New Zealand. Many of the treats we include are all-natural, organic, and/or grain-free. The ingredients are always of the highest quality. Treats and food items are only available in the US, and will be replaced with other goodies for customers in international locations.

Not to worry! We have a no treat or food option that you can select at Checkout. We will send you other great goodies to replace any food or treats that come in our regular boxes.

High quality and safety are paramount so we have a rigorous design and manufacturing process. We do meticulous research and analysis of each and every item we design to ensure that it's completely safe for kitties. We work with the most reputable manufacturers who share our firm belief of quality and safety being the priority, and all toys and accessories are thoroughly tested before including them in any of our boxes.

Your first box will be processed for shipment right away, and you will receive your tracking number within two business days. Please allow 3-8 business days for delivery, once your KitNipBox has shipped.

You can easily update your shipping information by logging into our website at kitnipbox.com/customer and clicking "Edit Shipping Address" under "Your Subscriptions." Please be sure to click "Save" after you update your information.

Nope! Shipping is 100% free within the US! For customers in Canada, a $6.95 USD shipping charge per box applies.

Absolutely! KitNipBox currently ships to customers in the US, and Canada. If you're located elsewhere, please contact us, and we'll do our best to accommodate you.

It's easy! Just go to kitnipbox.com/subscribe enter your information, and click "Subscribe Now!"

We offer two subscription options. The Happy Cat KitNipBox is $19.99 a month and comes with 5 goodies. It is perfect for households with a single cat. The Multi-Cat KitNipBox is $29.99 a month and comes with 7 goodies. It's the best option for households with more than one cat, or just one extra pampered kitty. Your choice of monthly subscription will continue to be charged to your card until you choose to cancel. You can easily cancel anytime by logging into your account at least one week before your next shipment and clicking "Edit Subscription," then selecting "Cancel" from the drop down menu, and following the on-screen instructions to complete the cancellation.

Thanks so much for your interest in KitNipBox! You are now subscribed to our email list. To complete the signup process visit kitnipbox.com/subscribe. Once you do, you'll start receiving your monthly KitNipBox!

Congratulations, and welcome to our cat family! If you've already entered your billing information, your first KitNipBox will be processed for shipment right away, and you will receive your tracking number within two business days. Please allow 3-8 business days for delivery, once your KitNipBox has shipped.

Please log into your account and click "Edit Subscription" for the subscription you'd like to cancel. Next, select "Cancel" in the dropdown menu and follow the prompts to complete the cancellation process by clicking "Proceed to Cancel" on each screen. Please note that your cancellation is not complete until you reach the cancellation confirmation screen and receive a confirmation email. You will need to cancel at least one week before your next shipment to avoid receiving additional boxes and being charged for the renewal. Any remaining boxes that you have already prepaid for with your existing subscription will continue to ship. Any additional feedback you could share on why you chose to contact us would be appreciated tremendously!

You can easily cancel at any time. Just log into your account and click "Edit Subscription" for the subscription you'd like to cancel. Next, select "Cancel" in the dropdown menu and follow the prompts to complete the cancellation process by clicking "Proceed to Cancel" on each screen. Please note that your cancellation is not complete until you reach the cancellation confirmation screen and receive a confirmation email. You will need to cancel at least one week before your next shipment to avoid receiving additional boxes and being charged for the renewal. Any remaining boxes that you have already prepaid for with your existing subscription will continue to ship. Contact us any additional feedback you could share on why you chose to cancel would be appreciated tremendously!

We want to make sure you and your kitty are 100% satisfied with your KitNipBox! If any of the products you receive are defective, please contact us and let us know what's wrong, so that we can work with you to replace the item as soon as possible.

The Happy Cat KitNipBox is $19.99 a month and comes with 5 goodies. It is perfect for households with one cat. The Multi-Cat KitNipBox is $29.99 a month and comes with 7 goodies. It's the best option for households with two or more cats, or just one extra pampered kitty.